$267M+ in company savings. I led strategy, product design, and branding for Xfinity's AI conversational assistant, a full-service concierge spanning app, web, TV, and SMS. I owned the end-to-end experience from content strategy through visual design across all modalities and onboarding flows.


Strategy to code

AI-native workflow
Lead by example, with candor, thoughtfulness, and confidence

Cross-app systems thinking
Innovation thrives by setting high standards and fostering a culture of continuous improvement

Impact
The business and organization are systems that should be optimized to maximize opportunity


